Voiceform Privacy Policy

Effective Date: April 03, 2025
Last Updated: April 03, 2025

At Voiceform, operated by Layor Yabag East ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our voice AI agent Software-as-a-Service platform (the "Service"). We respect your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA). Please read this policy carefully to understand our practices.

1. Information We Collect

We collect information to provide and improve our Service. The types of information we may collect include:

a. Information You Provide

  • Account Information: When you sign up for Voiceform, we collect details such as your name, email address, and payment information.
  • User Content: Voice recordings, text inputs, or other data you submit through the Service to interact with our voice AI agent.
  • Support Requests: Information you provide when contacting us for assistance, such as your name, email, and details of your inquiry.

b. Automatically Collected Information

  • Usage Data: Details about how you use the Service, including IP address, browser type, device information, and interaction logs.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized features. You can manage your cookie preferences through your browser settings.

c. Information from Third Parties

  • We may receive information from third-party services (e.g., payment processors) that you connect to Voiceform, such as billing details.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide the Service: Process your voice inputs, deliver AI responses, and manage your account.
  • To Improve Our Service: Analyze usage patterns and feedback to enhance functionality and performance.
  • To Communicate: Send you updates, respond to inquiries, and provide customer support.
  • To Process Payments: Handle billing and subscription management.
  • To Ensure Security: Detect and prevent fraud, abuse, or unauthorized access.
  • To Comply with Legal Obligations: Meet requirements under applicable laws, including GDPR.

3. Legal Basis for Processing (GDPR)

For users in the EEA, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our agreement with you when you use the Service.
  • Legitimate Interests: For purposes like improving the Service, ensuring security, and communicating with you, where these interests do not override your rights.
  • Consent: Where you have explicitly agreed (e.g., for optional features or marketing emails).
  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating the Service (e.g., hosting providers, payment processors), bound by confidentiality obligations.
  • Legal Requirements: If required by law, court order, or government authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you where required.
  • With Your Consent: When you explicitly agree to the sharing.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Account data is kept while your account is active and for a reasonable period after closure.
  • Voice recordings are retained only as needed to provide the Service, unless you request otherwise.

You may request deletion of your data at any time (see Section 8).

6. Your Rights (GDPR and Beyond)

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Ask us to delete your data ("right to be forgotten").
  • Restriction: Limit how we process your data in certain cases.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests, including marketing.
  • Withdraw Consent: Revoke consent where processing relies on it.

To exercise these rights, contact us at [insert contact email]. We will respond within one month, as required by GDPR, unless an extension is permitted.

7. International Data Transfers

Voiceform operates globally, and your data may be transferred to and processed in countries outside the EEA, such as the United States. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data in compliance with GDPR.

8. How to Contact Us

If you have questions, concerns, or wish to exercise your rights, please reach out to:
Layor Yabag East (Voiceform)
Email: bg@floreal.ai
Address: 30 rue rené boulanger

For EEA users, our Data Protection Officer can be reached at the above email.

9. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies to improve your experience. Essential cookies are necessary for the Service to function, while optional cookies (e.g., analytics) can be disabled. See our  for details. [Note: Add a separate Cookie Policy if needed.]

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Children’s Privacy

Voiceform is not intended for users under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of Voiceform after changes take effect constitutes acceptance of the updated policy.

14. Complaints

If you believe we have not handled your data appropriately, you may lodge a complaint with your local data protection authority (e.g., in the EEA, your national supervisory authority). We’d appreciate the chance to address your concerns first—please contact us directly.

Thank you for trusting Voiceform with your data. We’re here to make your experience seamless and secure!

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